POST COVID-19 ACTIVITY : FIND MORE INFORMATION HERE

Reopening of activity

Dear Sir, dear Madam, dear partner,

First of all, we hope to find you, your close ones and your collaborators safe and we want to assure you of our support.

As part of the Covid-19 crisis, the obligatory confinement restrictions are changing by country. In France, the government lock-down has now been lifted. While remaining vigilant about the health and safety of our employees and customers, we have reopened our activity according to the following information and methods:

 Logistics department: preparation and dispatch of orders being extended from three to five days per week to meet the current level of activity.
All geographic areas and countries are now covered again by our different transport carriers.
We draw your attention to the fact that this current organization and the implementation of Covid constraints on all transport carriers, can lead to longer processing times depending on the day of entry of your order.
 Customer service France: at work from Monday to Friday, but available by phone only from 9:00am to 3:30pm.
 Customer service all other areas : see contacts and information below.

Professional customers : you can also place your orders on our website, provided that the “Trade/Customer area” is already available in your country (Check the black banner above).

France  Zone Nord (02, 10, 14, 21, 22, 25, 27, 28, 29, 35, 39, 44, 45, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 67, 68, 70, 71, 72, 76, 80, 88, 89, 90) :
karine.eyermann@houles.com

 Paris/Région Parisienne (75, 77, 78, 91, 92, 93, 94, 95) :
isabelle.bouhier@houles.com

 Zone Sud (01, 03, 04, 05, 06, 07, 08, 09, 11, 12, 13, 15, 16, 17, 18, 19, 2A, 2B, 23, 24, 26, 30, 31, 32, 33, 34, 36, 37, 38, 40, 41, 42, 43, 46, 47, 48, 49, 63, 64, 65, 66, 69, 73, 74, 79, 81, 82, 83, 84, 85, 86, 87) :
sylvie.combe@houles.com
francoise.hiest@houles.com
Du lundi au vendredi
Par mail
et par tel de 9h00 à 15h30
Italy  Your usual customer service contact
T. +39 011 835 894
Monday to Friday
8:30am - 12:30am
& 2:00pm - 6:00pm
Germany & Austria  Your usual customer service contact
T. +49 8382 96160
Monday to Thursday
9:30am - 12:30am
& 1:30pm - 4:00pm
Friday
9:30am - 12:30am
United Kingdom  sales.uk@houles.com
 Our flagship London showroom is open the 6/15/2020 from 9:30am to 12:30pm.
Other days : from 10am to 4pm.
Contact: email only showroom.london@houles.com
By email only
United States  Shipping to the US has returned to normal.

 All showrooms are open and following necessary safety measures:

 Our flagship Houlès NYC showroom is open - appointments preferred – Please contact Lauren Kleinman at lkleinman@houlesusa.com or 212-935-3900.

 For all other territories please contact your local showroom & representative - to find your showroom go to this page or email mmeisenzahl@houlesusa.com and your email will be forwarded to the appropriate showroom.
By email or phone
Middle East  Sales : dhoha.sefsafi@houles.com
 Orders & customer service : admin.middle-east@houles.com
 Our Dubaï showroom is open from 10:00am to 7:00pm, Sunday to Thursday.
Please contact Dhoha at 971 56 174 4009
By email or phone
All other European and Rest Of World Markets  By phone & email to your usual customer service contact at Houlès HQ or direct with your usual local agent Monday to Friday
Houlès HQ
9:00am - 3:30pm

We remain very attentive to the development of the situation in each country and market so that we can adjust our organization and keep you informed accordingly.

Again, we would like to thank you for your understanding and your loyalty during this very special period.
Take care of yourself and your loved ones.

Sincerely,

The Houlès team