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Reopening of activity

Dear Sir, dear Madam, dear partner,

First of all, we hope to find you, your close ones and your collaborators safe and we want to assure you of our support.

As part of the Covid-19 crisis, the obligatory confinement restrictions are changing by country. In France, the government lock-down has now been lifted. While remaining vigilant about the health and safety of our employees and customers, we have reopened our activity according to the following information and methods:

 Logistics department: preparation and dispatch of orders being extended from three to five days per week to meet the current level of activity.
All geographic areas and countries are now covered again by our different transport carriers.
We draw your attention to the fact that this current organization and the implementation of Covid constraints on all transport carriers, can lead to longer processing times depending on the day of entry of your order.
 Customer service France: at work from Monday to Friday, but available by phone only from 9:00am to 3:30pm.
 Customer service all other areas : see contacts and information below.

Professional customers : you can also place your orders on our website, provided that the “Trade/Customer area” is already available in your country (Check the black banner above).


We remain very attentive to the development of the situation in each country and market so that we can adjust our organization and keep you informed accordingly.

Again, we would like to thank you for your understanding and your loyalty during this very special period.
Take care of yourself and your loved ones.

Sincerely,

The Houlès team